Watch the queue sort itself.
Twelve incoming tickets, unsorted. Hit "Process new items" and each one is read, classified, and routed live, one at a time, complete with a confidence score and a follow-up action, rather than sitting in one inbox for someone to triage by hand.
Incoming queue
0
Urgent
0
Routine
0
Review
0
0 tickets processed
avg. classification confidence –
0 escalated to on-call
0 flagged for human review